Shipping policy
Average delivery time for all our packages:
Once an order has been placed, we need 1–3 business days to process it.
During the week, this usually takes only one business day, but if you order on Friday evening or during the weekend, it might take a little longer.
Once processed, your order is shipped, and delivery typically takes 8–12 business days on average.
We strive to make the ordering and delivery process as smooth as possible for our customers.
However, if you have any questions or comments, please don’t hesitate to contact our customer service team.
Order Cancellation
Once an order has been placed, it is immediately prepared for shipment by our automated systems.
Therefore, unfortunately, it is not possible to cancel an order once it has been completed.
If you are unsure about the product you received, we offer a simple and hassle-free return process.
You have the right to return your order within 14 days of receipt and receive a full refund.
Shipping Costs
Maison du Maple covers all shipping costs for every order.
No minimum purchase amount is required.
Product Origin
At Maison du Maple, we work with a global network of suppliers, including many based in China, to provide you with high-quality products at competitive prices.
We understand you might wonder about the origin of our products, but rest assured that we follow strict international quality standards.
Every product is carefully inspected and tested before shipping, and we only work with reliable manufacturers who prioritize quality and excellence.
Our goal is to offer you the best products, often not easily found in traditional stores, at the best possible price.
Your satisfaction and peace of mind are our top priorities.
Questions About Your Order?
Please check our FAQ page first — your question has likely already been answered there.
If not, feel free to contact us through our Contact page.
Our customer service is available 7 days a week, and we always reply within 24 hours.
Company Information
Company name: Maison du Maple
Business registration number: 92591477
Address: Asserdreef 57, 3146 AC, Maassluis, The Netherlands